Refund Policy • Caprice

1. Introduction

This Refund Policy describes the conditions under which a Member or a Creator may request a refund on the Caprice platform.

Caprice acts solely as a technological intermediary between Members and independent Creators. Digital content services are performed directly by Creators, not by Caprice.

→ General rules of use and commitments: Terms of Use.

2. General Principle

All payments made on Caprice are final once confirmed.

However, in certain specific cases (described below), a full or partial refund may be considered.

Caprice does not guarantee an automatic refund.

2b. Policy by Transaction Type

                    
                                Type
                                Refundable?
                                Condition
                            
                                Subscription (Premium / Premium Plus)
                                No
                                No refund for a period already started
                            
                                Custom content order
                                Yes, under conditions
                                If the Creator cancels or fails to deliver
                            
                                Artistic session order
                                Yes, under conditions
                                If the Creator cancels or does not show up
                            
                                Tip
                                No
                                Non-refundable once confirmed
                            
                                Premium Chat (monthly subscription to a Creator)
                                No
                                No refund for a period already started
                            
                                Technical error / double billing
                                Yes
                                Full refund guaranteed

Type	Refundable?	Condition
Subscription (Premium / Premium Plus)	No	No refund for a period already started
Custom content order	Yes, under conditions	If the Creator cancels or fails to deliver
Artistic session order	Yes, under conditions	If the Creator cancels or does not show up
Tip	No	Non-refundable once confirmed
Premium Chat (monthly subscription to a Creator)	No	No refund for a period already started
Technical error / double billing	Yes	Full refund guaranteed

3. Eligible Refund Scenarios

3.1. Creator-Side Cancellation or Non-Delivery

A full refund is granted if:

the Creator cancels the content order,
the Creator does not deliver the content within the agreed timeframe,
a technical problem on the Creator's side completely prevents delivery.

Important: In these situations, the Member must contact Caprice within 48 hours with supporting evidence (screenshots, messages).

3.2. Duplicate Payment or Technical Billing Error

Caprice issues a full refund in the event of:

duplicate billing,
a payment processing error,
a system technical issue.

Fraudulent charges or abusive chargebacks will result in account suspension.

3.3. Exceptional Cases

Caprice may, at its sole discretion, grant a partial or full refund when:

a major incident prevents the service from being provided (server outage, critical bug),
a serious security issue is identified.

These decisions remain exceptional.

4. Non-Eligible Refund Scenarios

No refund is granted if:

Change of mind after payment
Any confirmed payment is a firm commitment.
The Member is dissatisfied with the delivered content
Caprice does not guarantee the subjective quality of the content. The service depends entirely on the Creator.
Subscription already started
Premium ($4.99/month) and Premium Plus ($9.99/month) subscriptions are non-refundable once the period has started. Access remains active until expiration.
Tip already sent
Tips are processed immediately and are non-refundable.
Attempt to bypass the platform
Any attempt to avoid Caprice's fees results in immediate exclusion.
Digital content already opened / viewed
Any content that has been downloaded or viewed is considered delivered and accepted.
Failure to attend a scheduled session without valid justification

5. Request Deadline and Procedure

Requests must be submitted within a maximum of 48 hours after the transaction.

To submit a request:

support@caprice.adult

Subject: Refund Request

Please include:

account identifier,
transaction ID,
event date and time,
detailed issue description,
supporting evidence (messages/screenshots).

Caprice evaluates each request individually.

6. Processing Timeline

Review: 2 to 5 business days
Refund execution: 5 to 10 days depending on the payment method

The refund is issued via a method chosen by the Member: bank transfer (IBAN) or cryptocurrencies.

Cryptocurrency refunds: If the original payment was made in cryptocurrency, the refund is calculated in USD equivalent at the exchange rate in effect at the time of the refund — not at the original transaction rate. Fluctuations in cryptocurrency value between the purchase date and the refund date are not compensated by Caprice.

7. Chargebacks

Any unjustified chargeback may lead to:

automatic account suspension,
formal dispute by Caprice with payment providers,
reporting to authorities in case of abuse.

Caprice reserves the right to charge administrative fees to dispute a chargeback.

8. Policy Revisions

This policy may be updated at any time.
The update date will be shown at the top of the page.

Continued use of the services after notice constitutes acceptance of the changes.

9. Contact

For any question related to this refund policy:

support@caprice.adult