1. Introduction
This policy defines when and how refunds may be granted for purchases made through Caprice.
2. General Principle
Refunds are handled case-by-case based on objective evidence, service status, and compliance with platform terms and applicable law.
3. Eligible Refund Scenarios
3.1. Creator-side cancellation
- Service cancelled by creator without replacement
- Confirmed non-delivery after paid commitment
- Technical impossibility attributable to service provider scope
3.2. Duplicate payment or technical billing error
- Duplicate charge for the same order/subscription
- System payment processing anomaly
3.3. Exceptional cases
Caprice may grant a discretionary partial or full refund when documented exceptional circumstances justify intervention.
4. Non-Eligible Refund Scenarios
- Change of mind after valid service delivery
- Failure to attend a scheduled session without valid justification
- Dissatisfaction unrelated to objective contract breach
- Subscription period already started (unless required by law)
- Platform usage restrictions caused by user policy violations
5. Request Deadline and Procedure
Refund requests should be submitted as soon as possible after the event, with clear supporting evidence.
Please include:
- account identifier,
- transaction ID,
- event date and time,
- detailed issue description,
- supporting evidence (messages/screenshots).
6. Processing Timeline
- Review: typically 2 to 5 business days
- Refund execution: typically 5 to 10 days depending on payment processor
Approved refunds are generally issued through the same payment method used for purchase.
7. Chargebacks
Unjustified chargebacks may lead to:
- automatic account suspension,
- formal dispute by Caprice with payment providers,
- reporting in case of abusive or fraudulent conduct.
8. Policy Revisions
This policy may be updated at any time. Continued use of services after notice constitutes acceptance of the revised version.
9. Contact
For any question related to refunds:
